Good news! Superspace introduces a new tool that improves the moving service process! With this tool it is possible to follow the status of your move live via a tracker, this way you will stay extra well informed about your move. In this blog, I'll take you through how the new tool works.
How does the new relocation service work?
Previously, through xxlhosting.co.uk you had the option of using a form to schedule the move and provide the details of the move. With this new tool, it works a little differently. You request via the superspace.co.uk/moving service page the move, to which you will receive an email from us at the email address provided with your Track & Trace code.
Go to the moving service tool, enter here the Track & Trace code you just received from us and the e-mail address you used to request the move.
You will then get the chance to fill in the details of the move, think of when, login details, move codes etc. When you want to send the form you will get another summary of the request from us, so we can be sure that all data is present for the move. Is everything complete? Then click on Confirm and Submit.
Then you will be taken to the status page, here you can follow the status of your move live!
Useful to know:
- With every move, we will first contact you by phone to discuss the move. With this we want to avoid the need for later contact when, for example, data is missing.
- Every move is checked by a colleague, under the 4 eyes principle.
- Do you have questions related to the move? Please contact us via this tool, via the Contact tab. This way we always have insight into what has been discussed between us, all in one place.
- When the move is ready, and has been checked by a colleague, we ask you to check the move as well before we finalize it. We will send you an email when the time comes.
- Once you have checked and confirmed the move, we complete the move. 14 days after this, we remove the entire move.
