Klaus and Petra Spithost have been a reseller customer of Superspace since early 2011. Together they own the company IT-Works, which has been around for almost 22 years. Klaus and Petra help you with domain names, hosting and websites.
About 22 years ago, Klaus and Petra both jumped into the deep end. ‘We were tired of constantly being accountable to others,’ Klaus says. ‘So we both quit our regular jobs.’ After a brief investigation, we tied the knot and Klaus started creating websites. Petra came from primary education, where she is used to sharing knowledge and experience. So she decided to give workshops on online applications, social media and mind mapping.
‘We would like to present ourselves as the automated on the corner,’ Klaus says. ‘You have the baker, greengrocer or neighborhood supermarket on the corner. We are that too, but in the field of automation. Plain and approachable. You can ask us anything and you always get an honest answer too.’ IT-Works‘ customers experience this ’baker on the corner‘ profile as very positive. ’We are just the way we are,‘ says Klaus. ’There have even been times when customers have left us because of the price, as we are not a price fighter and therefore not the cheapest in our industry. But they came back to us anyway because of the pleasant service.'
‘We started working from home, where we also had our office. We started with just the two of us, but gradually filled our team with staff,’ Klaus says. After a while the crisis came around the corner, as with many entrepreneurs. ‘Yes, we did experience all phases of entrepreneurship,’ adds Petra. ‘At one point we had to say goodbye to our staff and our house became much too big, because our daughter also went to college.’
The house was really too big for Klaus and Petra, so they started looking for something else. ‘A ship seemed quite nice and special to us, so we went to visit a number of ships in the neighborhood. One of them was the Harmony. We were talking in the wheelhouse with the owners and then I asked them, “What do you really want when you sell the ship?”. An old house with space seemed like something to them. Coincidentally, 200 meters away was such a house, namely our house,’ Klaus laughs. ‘So the puzzle pieces fell together and we did a sort of home exchange. Since then, we've kept office on board.’
‘We live and work in many special places, for example in the middle of the Sneekermeer lake. Then we work in the wheelhouse and have a wonderful view around us. Or, for example, in the IJ harbor in Amsterdam. You step off the ship and you are in the middle of Amsterdam, but you step back on board and you are home again. Wherever you are, you always get home in no time! Klaus explains that most clients don't even know they work on a boat. ’The bigger customers do know, because that's where we have the most contact. Basically, we can work anywhere, as long as there is an Internet connection and 4G,‘ Klaus laughs.
‘About late 2010, early 2011 we checked into Superspace,’ Klaus says. ‘For years I had the physical servers myself. You know them, those many pizza boxes in a row. But those things always tend to break down at crucial moments, like the night before you go on vacation. I liked it for the first few years, but then you do like to sleep on the night before you go on vacation,’ Klaus laughs. ‘Now Superspace takes care of all this for me and I love that, really unburdening. If the servers don't work now, I just call Superspace and they take care of it. I can make myself useful towards the customers.’
‘We had always accommodated the DNS at Superspace. I find it a great advantage that they are also located in Leeuwarden. Although in our industry that's not necessarily where you sit, it still gives a safe feeling,’ Klaus says. ‘It's more personal, you can just drop in on each other. At one point I wanted to be more unburdened and had them outsource the hosting in a similar way.’
‘Superspace thinks with me and does the things I don't want to deal with anymore. They have a facilitating role towards me. They organize and communicate essential basic updates very well. Recently we went into the transition to PHP 7.1, in doing so many sites and scripts stopped working. They checked and communicated that very well. These projects are always very well organized project-wise.’
Klaus also likes the fact that at Superspace they also look for solutions outside Superspace. ‘You are not forced to buy only their services. They have a comprehensive service, but should a service from another party suit me better, they simply recommend that solution as well.’
‘I experience the cooperation as pleasant. They do everything I no longer want to do myself and we work on a level. It is quite a small club and therefore I know everyone by name and they know me too. So they know what level I am at in terms of knowledge and that is just really nice,’ says Klaus. ‘I used to have something running everywhere and nowhere and now everything is on a hump at Superspace. In fact, I only have one point of contact now, which works well for me. It's a nice team! Klaus explains that Superspace can be seen as his right-hand man, they relieve him in all the right areas. We will continue the way we are doing now. They follow the developments very well and these are tackled project by project. As far as I'm concerned, a good and fine service. I am satisfied!’
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